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Returns & Refunds

Can I return a product?

We have a 7-day return policy for domestic orders, which means you have 7 days after receiving your item to request for a return. 

When are you eligible to return a product? 

Items will be considered for return only if product along with its original packaging and price tag is intact and the product has not been used or damaged.

How can I initiate a return request? 

To start a return request you can contact us at helpdesk@tanandloom.com with a photograph of the product with price tag intact. If your return is accepted, we’ll initiate the pick-up of the product in its original packaging from the registered address. Items sent back to us without first requesting a return will not be accepted. 

What is the refund policy? 

If your return request has been approved, you’ll be automatically refunded on your original payment method within 7 business days. A courier charge based on the size of the product will be applicable against the same which will be deducted before processing the refund.

Courier charge for small sized products: Rs.150 (box size up to 23.5 x 15 x 6.5 cms)

Courier charge for medium sized products: Rs. 250 (box size up to 25.5 x 18.5 cm x 10.5 cms)

Shipment charge for large sized products: Rs.450 (box size up to 32 x 28 x 11 cms)

Shipment charge for extra-large sized products: Rs.750 (box size up to 44 x 38 x 10 cms)

What happens if the product you receive is damaged?

We take extra care to package our products securely. However, in case you receive a product that’s been damaged during transportation, please send us picture within 24 hours (no exceptions to extend this period) of receiving the item. A return & refund will be initiated thereafter. 

What qualifies as a damaged product? 

Read here

Exceptions / non-returnable items 

Refunds and exchanges are not eligible for sale items, custom-made products  and for international orders.