Damage & Defects

The intent of the information provided on this page is to outline the characteristics of Tan & Loom products. Thereby, concluding what does or does not qualify as a manufacturing defect. 

What qualifies as a manufacturing defect?

Any manufacturing defect including:

  • wear and tear of the handloom, leather and lining
  • broken or missing hardware (such as pullers, zippers and hooks)
  • incorrect dimensions

 What does not qualify as a defect?

  • As a result of the natural process of tanning, vegetable tanned leather may have slight variations in shade and colour. If two pieces from the same collection look a shade apart, it’s what makes it one of a kind.
  • Depending on the sub-variety of leather, the leather may have natural markings & scars.
  • The leather ages beautifully. Lighter colours will darken over time, and often depending on the sub-variety of leather may to soften in its feel with use.
  • Minimum chemical is used to protect the leather. This means, it is not 100% water, stain or scratch resistant.

The handloom used in the products are sourced from local artisans & premium suppliers across India. Owing to its artisanal nature:

  • Products in the same collections might have slight differences in the colour shade as well as weave pattern from that shown in photographs
  • Each batch of handloom that is crafted is unique
  • Not all our handloom is not 100% resistant to colour-bleeding. 

Acknowledging the above, for a product to qualify a defective piece, color of leather or fabric, or natural markings on the leather will not be accepted.