Damage & Defects
The intent of the information provided on this page is to outline the characteristics of Tan & Loom products. Thereby, concluding what does or does not qualify as a manufacturing defect.
What qualifies as a manufacturing defect?
Any manufacturing defect including:
- wear and tear of the handloom, leather and lining
- broken or missing hardware (such as pullers, zippers and hooks)
- incorrect dimensions
What does not qualify as a defect?
- As a result of the natural process of tanning, vegetable tanned leather may have slight variations in shade and colour. If two pieces from the same collection look a shade apart, it’s what makes it one of a kind.
- Depending on the sub-variety of leather, the leather may have natural markings & scars.
- The leather ages beautifully. Lighter colours will darken over time, and often depending on the sub-variety of leather may to soften in its feel with use.
- Minimum chemical is used to protect the leather. This means, it is not 100% water, stain or scratch resistant.
The handloom used in the products are sourced from local artisans & premium suppliers across India. Owing to its artisanal nature:
- Products in the same collections might have slight differences in the colour shade as well as weave pattern from that shown in photographs
- Each batch of handloom that is crafted is unique
- Not all our handloom is not 100% resistant to colour-bleeding.
- Minor inconsistencies in Banarasi Brocade are not considered a defect. This includes small knots or bumps in threads, minute gaps around motifs, imperfect wefts and variation in colour shade.
Acknowledging the above, for a product to qualify a defective piece, color of leather or fabric, or natural markings on the leather will not be accepted.